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Frequently Asked Questions

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Welcome to our FAQ page! If you have more specific questions, please contact us, and a member of our Client Experience Team will be in touch!
We cover the cities of Nashville, Bellevue, Brentwood, Franklin, Thompsons Station, Nolensville and College Grove. Our team would love to help with your Dog Walking & Pet Care needs!
Absolutely! Our Pet Care Providers also undergo thorough vetting, a background check and a comprehensive hiring process to ensure top-quality care for your pets.
Yes, we are fully insured and bonded for your peace of mind. The safety and well-being of your pets is our top priority, and we take every precaution to ensure their care and protection.

When you schedule a service with us, we’ll partner you with a primary and back-up pet sitter based on your needs and schedule. You’ll have the chance to meet these nearby sitters and once you approve of them, we’ll assign them to your account. Any time you schedule services thereafter, you’ll receive care from your primary sitter.

If the primary sitter is unavailable, the backup sitter will step in. This way you know your pet is getting care from someone you (and they) know, trust, and like every time.

Absolutely! We offer an in-person meet-and-greet or meet-and-walk option for a small charge. For pets who are more shy or reserved around new people, we’ve found that having the owner join us on the first walk creates familiarity and comfort, making your pup see us as part of their pack. We’re committed to building trust and ensuring a positive experience from the very beginning.

Using our app is the most convenient and efficient way to schedule. You can also reach out via phone or email to get your requests and Barbi our Pet Care Coordinator can add services for you. She’s here and happy to help!

*Please note that all bookings, updates, and cancellations are required to happen through the main office.

Yes. We understand that some pets may have special needs or require medications. Our caring team is experienced in administering medications and providing limited specialized care, ensuring your pet’s well-being and comfort. A surcharge is added to visits as needed and is priced depending on what is needed.

Holidays are the busiest time of the year for us! We operate 7-Days a Week, 365 days a year. Our team is available and happy to assist you!

Although all reasonable efforts will be made to provide the agreed-upon services, inclement weather (e.g., snow, ice, or extreme heat), national emergencies, acts of God, or other circumstances beyond our control may delay or prevent Pet Sitter’s visit(s). In such a case, the Client and/or the emergency contact person will be notified so other arrangements can be made.

We ask that Clients provide us with an inclement weather emergency contact that can easily check your pets in the event we cannot access your home. Your emergency contact should be able to walk to your home and have working keys for entry. All visits that are canceled as a result of inclement weather are credited to your account for use toward future services.

We also ask that you consider your Pet Sitter’s safety by clearing steps and walkways of ice, snow, and debris, as well as designating a neighbor to do so when you are traveling. Please also note that your sitter is empowered to shorten exercise time during heavy rainfall, lightning and/or thunderstorms, or extreme heat. In such cases, exercise time will be replaced with indoor playtime and TLC.

Our cancellation policy varies depending on the service.

Recurring/ongoing services that are canceled with less than 24 hours’ notice will be charged at 100%.

For vacation services and cat visits, a cancellation charge of 100% of service will be charged for bookings canceled within less than 72-hours of the start date. A one-time consultation charge of $25 will be applied if a consultation is made but the service is cancelled. Vacation and Cat Services booked within 48 hours of the starting date of request will require the client to pay 50% of the invoice upfront, which is non-refundable.

Holiday Service Cancellation Policies:
To hold and guarantee dates requested during busy Federal holiday periods, all pet-sitting reservations over Federal holiday periods require a 14–day cancellation notice prior to the start of service. No credits or refunds will be given if visits are canceled within your service window without a 14–day notice.

Holiday Boarding and Overnight Visits require a 50% non-refundable deposit. You must provide a 3-week notice from the start of the service to cancel any overnight visits. No credits or refunds will be given if overnights are canceled during Federal holiday periods.